Refund policy

RETURN & REFUND POLICY

Updated as of October 2, 2026

At Tanny Shoes, we want your shopping experience to be smooth and reliable from the moment you place your order to the moment it reaches you. We understand that sometimes a product may not meet your expectations, and we’re happy to assist you with eligible returns.

Please read the policy below carefully before initiating a return.

RETURN WINDOW

Eligible products may be returned within 5 days from the date of delivery.

A return request must be raised within this 5-day period through the return section on our website or by contacting our Customer Support Team at tannyhelp@gmail.com.

Return requests raised after 5 days from delivery may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return:

  • The footwear must be completely unused and unworn.

  • The product must be in the same condition in which it was received.

  • The footwear must not show signs of dirt, creasing, stains, scratches, sole wear, damage, or usage.

  • All original tags, labels, accessories, inserts, and packaging must be intact.

  • The original Tanny Shoes shoe box must be returned in its original condition.

  • The product must successfully pass our quality inspection after reaching our warehouse.

  • Proof of purchase or the relevant order details may be required.

We recommend trying footwear indoors on a clean surface to prevent marks or wear on the sole.

Products that do not meet the above conditions may not be accepted for return and may be sent back to the customer.

REPORTING A DAMAGED, DEFECTIVE, MISSING OR INCORRECT PRODUCT

If you:

  • Receive an incorrect product;

  • Receive a damaged or defective product;

  • Receive an order with missing items; or

  • Notice another issue with the condition or contents of your delivered package,

please contact us within 5 days of delivery.

For damaged, defective, missing, or incorrect-product claims, an unboxing video of the sealed package is mandatory.

The video should clearly show:

  • The sealed package before opening;

  • The complete unboxing process; and

  • The damage, defect, incorrect item, or missing-item concern.

The video and supporting photographs must be shared with us within the applicable return period.

Claims may be rejected if sufficient photographic or video evidence is not provided.

HOW TO INITIATE A RETURN

To initiate a return:

  1. Raise a return request through the return section available on our website or contact us at tannyhelp@gmail.com.

  2. Provide your order details and reason for the return.

  3. Upload or share clear photographs of the footwear, soles, tags, shoe box, and original packaging.

  4. For damaged, defective, missing, or incorrect products, provide the required unboxing video.

  5. Our team will review your request and confirm whether it is eligible for return.

  6. Once approved, a reverse pickup will be scheduled wherever reverse pickup service is available.

Please do not send any product back to us without first receiving return approval.

Items sent to us without an approved return request may not be accepted.

RETURN PICKUP

Once your return request has been approved, we will arrange a reverse pickup wherever the service is available.

Pickup may be attempted up to two times.

Please ensure that the product is properly packed and available for collection during the scheduled pickup.

If reverse pickup service is unavailable for your PIN code, you may be requested to self-ship the product to the return address provided by our Customer Support Team.

Any self-shipping instructions must be followed before dispatching the return.

REFUND OPTIONS

Once your returned product reaches us and successfully passes our quality inspection, you can choose between the following two refund options:

OPTION 1 — TANNY STORE CREDIT

If you choose Tanny Store Credit, you will receive the full eligible purchase amount of the returned product(s) as store credit.

No ₹200 return/logistics deduction will be made when you choose Store Credit.

The Store Credit:

  • Can be used to purchase another product from Tanny Shoes;

  • Will be issued after your returned product passes our quality inspection;

  • Will be sent to your registered email address and/or mobile number;

  • Will be valid for 1 year from the date of issue;

  • Will be non-transferable;

  • Cannot be redeemed or exchanged for cash;

  • Will not be renewed after expiry;

  • May be issued as a one-time-use credit depending on the format of the credit; and

  • Cannot be combined with another coupon, discount code, or promotional offer unless specifically permitted.

This option allows you to retain the full eligible value of your returned product for a future purchase from Tanny Shoes.

OPTION 2 — REFUND TO BANK ACCOUNT / ORIGINAL PAYMENT METHOD

If you choose to receive the refund back to your bank account or original payment method, a flat ₹200 return and logistics charge will be deducted from your eligible refund amount.

The ₹200 deduction helps cover costs associated with reverse shipping, handling, payment processing, and return logistics.

For example:

If the eligible refund amount for your returned product is ₹3,000:

  • Store Credit selected: ₹3,000 Store Credit

  • Bank/original payment refund selected: ₹2,800 refund after the ₹200 deduction

Once your returned product passes our quality inspection, the applicable refund will be initiated.

Refunds to your bank account or original payment method may take up to 10 business days after approval to reflect, depending on your bank, payment provider, or card issuer.

Processing timelines after we initiate the refund are controlled by the respective bank or payment service provider and may vary.

NO ₹200 DEDUCTION FOR OUR ERROR

The ₹200 return/logistics deduction will not apply if the return is being made because:

  • Tanny Shoes sent you an incorrect product; or

  • The product was delivered damaged or defective and the issue has been verified and approved by our team.

In such cases, the eligible refund amount will be processed without deducting the ₹200 return fee.

QUALITY INSPECTION

Every returned product undergoes a quality inspection after reaching our warehouse.

A return may be rejected if the footwear:

  • Shows signs of being worn or used;

  • Has dirt, marks, stains, scratches, excessive creasing, or damaged soles;

  • Has been altered, cleaned, washed, repaired, or modified;

  • Is returned without its original tags, accessories, inserts, or packaging;

  • Has a damaged or missing original shoe box; or

  • Does not satisfy any of the return eligibility requirements mentioned in this policy.

If a returned product fails our quality inspection, the refund or Store Credit may not be issued and the product may be shipped back to the customer.

EXCHANGE POLICY

Tanny Shoes currently does not offer direct exchanges.

If you would like a different:

  • Size;

  • Colour; or

  • Style,

you may return your eligible product in accordance with this policy and place a new order.

If you select Store Credit, you may use the issued Store Credit toward your new purchase.

Availability of another size, colour, or style cannot be guaranteed while your return is being processed.

SALE, PROMOTIONAL & FINAL-SALE ITEMS

Products purchased during a sale, clearance event, special promotion, or under an offer specifically marked as Final Sale / Non-Returnable may not be eligible for return.

However, this restriction does not apply where:

  • An incorrect product has been delivered; or

  • The product has been received damaged or defective.

Such concerns must be reported within the applicable reporting period along with the required photographs and unboxing video.

Individual promotional campaigns may have additional return conditions, which will be communicated as part of the relevant offer.

CUSTOM & PERSONALISED PRODUCTS

Products that have been customised, personalised, specially manufactured, altered, or made specifically for a customer may not be eligible for return unless:

  • The product delivered is different from the confirmed order; or

  • The product has been received damaged or defective.

Eligibility in such cases will be reviewed by our team.

SHOE BOX & PACKAGING

The original Tanny Shoes shoe box forms part of the product and must be returned in good condition.

Please do not:

  • Apply tape directly to the shoe box;

  • Write on the shoe box;

  • Attach courier or shipping labels directly to the shoe box;

  • Tear, damage, or alter the box; or

  • Return the footwear without protective outer packaging.

The shoe box should be placed inside suitable protective outer packaging before being returned.

Returns with damaged, missing, or excessively altered original packaging may be rejected.

CHANGE OF PICKUP ADDRESS

Once a return request has been approved and the reverse pickup has been scheduled, the pickup address may not be changed.

Please ensure that you select the correct pickup address while submitting your return request.

ORDER CANCELLATIONS

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, cancellation may no longer be possible.

After delivery, the order will be governed by the applicable terms of this Return & Refund Policy.

REFUND PROCESSING

Once we receive your returned product:

  1. The product will undergo a quality inspection.

  2. We will notify you whether your return has been approved or rejected.

  3. If approved, your selected refund option will be processed.

  4. Store Credit will be issued for the full eligible purchase amount.

  5. Refunds to a bank account/original payment method will be processed after deducting the applicable ₹200 return/logistics fee, unless the return is due to an approved damaged, defective, or incorrect product.

Once a monetary refund has been initiated, the time taken for it to reflect in your account depends on your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was processed and you have still not received it, please contact us at tannyhelp@gmail.com.

CONTACT US

If you have any questions regarding a return, refund, Store Credit, or your order, please contact:

Tanny Shoes Customer Support
Email: tannyhelp@gmail.com

Our team will be happy to assist you.

Tanny Shoes reserves the right to review and update this Return & Refund Policy from time to time. Any updates will be published on our website with the revised effective date.