Shipping policy

Shipping Policy

At Tanny Shoes, we aim to make your shopping experience smooth from the moment you place your order until it reaches your doorstep.

Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive tracking details via SMS, WhatsApp, or email, depending on the contact information provided while placing your order.

Delivery Timeline

Estimated delivery time is 5–7 business days from the date of dispatch, depending on your location and courier serviceability.

Delivery timelines may vary for remote locations or due to circumstances beyond our control, including weather conditions, courier delays, public holidays, or other logistical disruptions.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms mentioned on the website at the time of purchase.

Order Tracking

Once your order has been shipped, tracking information will be shared with you.

Please allow some time for the courier partner's tracking system to update after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number while placing an order.

Tanny Shoes will not be responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.

Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery policy.

If an order is returned to us because of repeated unsuccessful delivery attempts, an incorrect address, or the customer being unavailable to receive the shipment, additional shipping charges may apply if the order is requested to be shipped again.

Damaged or Tampered Package

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend taking clear photographs or a video of the package before opening it.

In case you receive an incorrect or damaged product, please contact Tanny Shoes within the timeframe specified in our Return & Exchange Policy, along with photographs or videos where applicable.

Delays

While we work with reliable courier partners, occasional delays may occur due to factors outside our control.

Tanny Shoes cannot guarantee an exact delivery date but will make reasonable efforts to assist you in case of significant shipping delays.

Contact Us

For any questions regarding your order, shipping, or delivery, please contact the Tanny Shoes customer support team at tannyhelp@gmail.com or through the contact page provided on our website.